Refunds and Returns Policy

Our refund and returns policy aligns with Australian Consumer Law. According to this law, you are entitled to a refund or replacement if a product has a major problem. A major problem is when the item:

A) Has a problem that would have stopped someone from buying the item if they had known about it.

B) Is significantly different from the sample or description.

C) Is substantially unfit for its common purpose and can’t be easily fixed within a reasonable time.

D) Doesn’t do what you asked for and can’t be easily fixed within a reasonable time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain items are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.

To complete your return, we require a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer.

Partial refunds may be granted in certain situations, such as if the item shows obvious signs of use or if it’s returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to acknowledge the receipt of your returned item, as required by Australian consumer law. Following this, we will notify you of the approval or rejection of your refund in accordance with the relevant consumer regulations.

If your refund is approved, it will be processed promptly, and the refunded amount will be credited back to your original method of payment within the specified timeframe outlined by Australian consumer law.

In the event of late or missing refunds, we advise you to first check your bank account to ensure the refund has not been processed. If necessary, contact your credit card company to verify the status of the refund, as there may be delays in the posting process. Additionally, reaching out to your bank can help ascertain any potential processing times required before the refund is posted.

Should you exhaust these steps and still encounter issues with receiving your refund, please do not hesitate to contact us, and we will assist you further in accordance with Australian consumer law.

Please note that sale items are subject to the same refund policy as regular priced items, adhering to the regulations set forth in Australia.

Exchanges

At LLCo. , we are committed to providing you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer exchanges in accordance with Australian consumer law.

To initiate an exchange, please contact our customer service team within 3 days of receiving your purchase.

Provide proof of purchase, such as a receipt or order confirmation, along with details of the item you wish to exchange.

Our customer service team will guide you through the exchange process and provide you with instructions on how to return the item.

Exchange Conditions:

We don’t offer exchanges for change of mind or for any reason rather than a mismatch of the products advertised or a faulty product.

The customer is responsible for any return shipping costs incurred during the exchange process, unless the item is faulty or incorrect.

Items must be returned in their original condition and packaging, with all tags and labels attached.

Faulty or Damaged Items:

If you receive a faulty or damaged item, please contact us immediately to arrange for a replacement or refund as per Australian consumer law.

We may request photographic evidence of the fault or damage to facilitate the exchange process.

Non-Exchangeable Items:

Certain items are non-exchangeable, including clearance or sale items, gift cards, downloadable software, and perishable goods.

These items are exempt from exchange unless they are faulty or do not meet consumer guarantees under Australian consumer law.

For further assistance or inquiries regarding our exchange policy, please contact our customer service team.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Or you may opt for a store credit instead. Conditions apply*

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please contact us for return shipping address.

If you are returning items worth more than $100, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking.

Need help?

Contact us by filling the form in the contact us link below.